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Refund policy

Return & Exchange Policy

We only accept returns or refunds for defective or damaged items. If you receive a faulty product, please contact us within 7 days of receiving your order.

How to Request a Return
Email us at daalainofficial@gmail.com with your order details and photos of the defect. If approved, we’ll provide return instructions. Items sent without prior approval will not be accepted.

Exchanges
If you receive a defective item, we can offer an exchange for the same product.

Refunds
Once we receive and inspect the item, we’ll notify you of the refund status. If approved, refunds will be processed within 10 business days to your original payment method. If it takes longer, please contact us.

Non Refundable Items
Sale items
Customized or personalized abayas

For any return or exchange inquiries, reach out to us at daalainofficial@gmail.com

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Shipping

  • Orders are processed within 1-2 working days (excluding weekends and holidays)
  • Delivery takes 4-7 working days after processing, depending on location
  • Free delivery on orders above PKR 9,999 across Pakistan
  • Minimal shipping charges apply on orders below PKR 9,999

Returns And Exchanges

  • Returns/refunds are accepted only for defective or damaged items
  • Faulty products must be reported within 7 days of receiving the order
  • Request returns via daalainofficial@gmail.com with order details and photos
  • Refunds/exchanges are processed within 10 business days once the item is inspected

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